The Endicia search feature is both nice and yet frustrating. The process for tracking (or in the rate instance filing an insurance claim) is simple - again you click a button. We really love saving money as we ship with the US Post Office. Using these features is usually no more than click the link/button. The integration allows us to ship packages via the US Post Office and get discounted pricing as well as tracking and a third part insurance option. We use it as an integrated part of another piece of software for shipping packages from our warehouse. Endicia has been helpful for processing our customer orders and it helps us keep track of the packages in a timely manner. Using the Endicia software has also been a benefit to our employees when they needed to ship a non-customer package. The third party insurance coverage that is offered through Endicia is a savings and though we have only had 1 or 2 instances when the packages were never found - it has worked well. Using Endicia as an integrated part of our shipping software has saved us time and money. I will also be looking for other solutions for my business. My next call will be to since they are the parent company of Endicia. There is a NEW issue that seems to be system wide and they are telling me that I have to manually print hundreds of labels (and they are printing too small and they say that is the best they can do right now) and the time it takes to fill in all of the information for each order is lengthy. I just got off the phone with tech support after a total of about 90 minutes. They have been telling me for three months that they are working on the issue. It also sends out emails to my customers and instead of having my company name on it my personal name is on it and customers have no idea who the email is coming from and they delete them thinking they are spam. Endicia now runs very slow and continually failure to function. A few months ago Endicia integrated with and the problems have been worse than ever. I have a software that runs my business that is really good but it costs HUNDREDS of dollars to get it to work with Endicia. I have waited many times more than an HOUR to get connected. I am on the phone as I am writing this waiting for tech support, I called a 6:03 and I was told it would "Less than one minute" before I could get a support agent. I have been with Endicia for more than 5 years and I have had to call tech support no less than 30-40 times with continual problems. CONSÄue to the custom settings everywhere in this program, it can take a good while to adjust yourself and get familiar with the complexity of the visual editor and structure of the purchase history. Compatible with many different types of printers for quick adaptability to new setups. One-time fees help us keep track of payments much easier than vendors who charge other fees as they show up at later times. We absolutely love how we can manage purchases when we have a mistake and refund a double created label without calling customer support! Our account can easily have funds deposited to avoid stopping the shipping process due to limited funds. Endicia is compatible with UPS Worldship and we can pick specific labels to use across the spectrum. From the pre-installed images for Valentine's day and Christmas to custom thank you notes to our customers, we have created hundreds of custom labels. We use this software 60 hours a week and over the weekends schedule updates to avoid impacting our shipping department. This Software is Very Customizable, Useful, Accurate, and Reliable. If we were given a choice between this program and others, we would stay with them! We have not had any complaints other than user error, the functionality is there even if it takes a second to find where it is. We ship approximately 120 orders a day through this reliable program.
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